Question 1

How do we get a project started?

Accepted Answer

We start with a free discovery call. Once the need is clear, we send a written proposal covering scope, timeline and budget within 3 business days.

Question 2

Do you also take on a single service?

Accepted Answer

Yes. We also work on a single area, such as only a network installation or only ad management.

Question 3

What happens if the scope changes later?

Accepted Answer

Change requests are assessed in writing; nothing is implemented before the impact on time and budget has been submitted for your approval.

Question 4

Who will be our point of contact?

Accepted Answer

Each project is assigned a single project manager. The architect is on the same communication channel for your technical questions.

Question 5

How do we track progress?

Accepted Answer

We review progress together through a weekly written report and a demo meeting every two weeks.

Question 6

Do you work on a fixed-price or time-based model?

Accepted Answer

We work fixed-price on projects with a clear scope and sprint-based on product projects where the scope is expected to evolve. We decide together which fits best during the proposal stage.

Question 7

How do you price your work?

Accepted Answer

We work fixed-price on projects with a clear scope and sprint-based on product projects expected to evolve. We don't publish a price list; every proposal is prepared according to scope.

Question 8

What does the payment schedule look like?

Accepted Answer

We usually work in three installments: project kickoff, interim delivery and launch.

Question 9

Is there a minimum contract term?

Accepted Answer

Software projects are contracted per project; for social media and ad management we recommend a minimum term of 3 months.

Question 10

How long is a proposal valid?

Accepted Answer

Written proposals are valid for 30 days.

Question 11

Do you provide support after delivery?

Accepted Answer

Every project comes with a 3-month warranty, followed by maintenance packages with a defined SLA.

Question 12

Who keeps the code and access credentials?

Accepted Answer

Everything belongs to your organization. Repository, server and platform accounts are opened in your name.

Question 13

How long is the warranty?

Accepted Answer

All software deliveries come with a 3-month bug-fix warranty.

Question 14

What do maintenance packages cover?

Accepted Answer

Updates, backup checks, monitoring, security patches and a defined number of support hours.

Question 15

Can we reach you in an emergency?

Accepted Answer

Packages with a defined SLA include an after-hours emergency response channel.

Question 16

How is KVKK (Turkish data protection law) compliance ensured?

Accepted Answer

A data inventory, access policy and retention periods are defined at the start of the project, and the architecture is built accordingly.

Question 17

Where is our data stored?

Accepted Answer

Depending on your preference, we host it in data centers within Türkiye or on your own infrastructure.

Question 18

What about data security in AI solutions?

Accepted Answer

We work with services under enterprise agreements and keep data retention and use for model training turned off.

Frequently asked questions

Working model

Commercial terms

Delivery & support

Security & compliance

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